Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We only accept returns/exchanges if the item is damaged/defective.

To start a return, you can contact us at contact@lewacandleco.com explaining the issue with photos.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lewacandleco.com.